🚚 Orders & Delivery

Get your goods fast and know where to pick up — OAU Resources delivers accountability, not parcels.

🛒 How to Place Your Order

1. Browse & Add Items
   Explore our product catalog — from foodstuff and electronics to fashion and building materials.
   When you see something you like, click “Add to Cart” or “Buy Now.”

2. Confirm Your Order
   Provide your name, phone number, pickup preference (vendor location), and complete payment arrangements as instructed.

3. Order Verification
   We confirm your purchase and verify the availability with our trusted vendors before proceeding.

4. Pickup Instructions
   You’ll receive the vendor’s location and pickup instructions via WhatsApp or email.
   Come when you’re ready — pick up at your convenience.

🔄 Order Flow at a Glance

1. Browse → 2. Place Order → 3. Payment Confirmation → 4. Vendor Location Shared → 5. Pickup → 6. Enjoy Your Purchase

📍 Vendor Pickup Only — No Delivery Fees

• OAU Resources does not ship or deliver items.

• After confirming your order, you receive the vendor’s verified pickup address.

• You arrange delivery (e.g., by foot or dispatch rider) directly from the vendor location.

• This keeps prices low and ensures product authenticity.

⏱️ Estimated Pickup Time

Pickup time depends on:

• Vendor availability

• Your chosen vendor location

• Time of order

Most orders are ready within 30 to 60 minutes unless stated otherwise.

💳 Payment Methods

• Offline: Cash at pickup or bank transfer (depending on vendor’s preference).

• No hidden charges — you pay exactly as agreed during order confirmation.

🔔 Notifications & Tracking

• After order confirmation, you’ll get a WhatsApp or email message with vendor details.

• Use your dashboard to track pending and completed orders in real-time.

• Vendors may contact you directly if needed.

⚠️ Important Guidelines

• Always pay vendors only after confirming pickup or seeing your order.

• Verify vendor details through WhatsApp messages or emails you receive from us.

• Report any vendor misconduct or product issues via your dashboard or support.

• Orders may take slightly longer during peak hours or campus-wide events.

❓ Frequently Asked Questions

Can I cancel an order?
Yes, but please cancel before vendor confirmation to avoid issues.

Can I pay online?
Not usually — most vendors prefer on-site payment. Confirm via WhatsApp if online payment is available per vendor.

What if I can’t pick up immediately?
That’s fine. Vendors will accommodate available window times. Reach out if there’s a delay.

What if the product is out of stock?
We confirm stock before sharing vendor location. If unavailable, you’ll be notified promptly.

💬 Need Help?

If something goes wrong or you have questions:

• 📧 Email us at support@oauresources.com

• 💬 Chat on WhatsApp via the link in your dashboard

• 📞 Use the “Report Issue” feature within your account

✅ Summary: What to Expect

Get what you need, on time and accurately.
Welcome to hassle-free, trusted shopping with OAU Resources.

👉 [Start Shopping Now] | 👉 [Track Your Order in Dashboard]